Developing construction equipment dealership business globally and regionally

Our construction equipment business started with the wholesale of Japan-made products to independent overseas dealers. As Japanese manufacturers moved production overseas, we launched full-fledged dealership operations in North America and Europe in the 1990s, shifting toward region-based product sales.

The dealership business involves sellling equipment and providing after-sales service for local customers. Under our motto of "Think Globally, Act Locally," we have localized management teams in order to respond accurately to customer needs. Currently, most of our companies are led by locally hired presidents. Moving ahead, we are now applying our experience and know-how from years of operation in developed countries to further expand the dealership business in emerging regions. Also, to increase the value of the group's business, we are encouraging collaborations and best practice sharing among our companies.

Construction equipment is indispensable to our customers' businesses, so we have been dedicated to ensuring that the equipment we deliver functions properly over the long term. We provide ongoing, timely and high-quality after-sales services (product support), such as component replacement and troubleshooting. These services are vital to helping increase our customers' productivity.

Our companies are located around the world, and they have built extensive regional distribution and service networks to supply products and maintenance services. We focus particularly on dependable repair services. Our engineers perform on-site repairs or bring problematic equipment back to the workshop for servicing.

In North America and some emerging regions, some of our products are used at mining sites located above the 60th parallel north. In these extremely cold areas, the daily high in winter only reaches 20C° below zero. Amidst this harsh environment, we support non-stop mining operations with appropriate and immediate service from a 24-hour station set up near the site.

By offering the right and timely service for each customer and meeting needs throughout the entire machine life cycle, our construction equipment dealership business aims to be the one-stop solution provider our customers can count on.